Terms and conditions

Terms and Conditions

Welcome to www.pepiroo.com. These terms and conditions outline the rules and regulations for the use of PepiRoo's website.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use www.pepiroo.com if you do not agree to all of the terms and conditions stated below.

1. Definitions

  • "Company" refers to PepiRoo.

  • "Customer" refers to any person, firm, company, or legal entity placing an order with the Company.

  • "Goods" refers to the items supplied by the Company, including personalised clothing and other items.

  • "Personalised" refers to items that are custom-made or tailored to the Customer's specifications.

2. Orders

  • All orders are subject to acceptance and availability.

  • The Company reserves the right to refuse any order without explanation.

  • Orders for personalised items cannot be amended or cancelled once processing has begun.

3. Pricing and Payment

  • All prices are listed in British Pounds Sterling (GBP £) and include VAT where applicable.

  • Prices are subject to change without prior notice.

  • Payment must be made in full at the time of purchase using the available payment methods on the website.

4. Personalised Goods

  • Personalised items are made to order and cannot be returned or refunded unless they are defective.

  • It is the Customer’s responsibility to ensure that all personalisation details are accurate at the time of ordering.

5. Delivery

  • The Company aims to dispatch orders within the timeframe stated on the website; however, delivery times are not guaranteed.

  • The Company is not liable for delays caused by external factors beyond its control.

  • Risk of loss or damage passes to the Customer once the Goods have been delivered.

6. Returns and Refunds

  • Non-personalised items may be returned within 14 days of receipt, provided they are unused, in original condition, and in their original packaging.

  • Personalised items cannot be returned unless faulty.

  • To initiate a return, please contact the Company using the contact details listed below.

7. Defective Goods

  • If any Goods are found to be defective, the Customer must notify the Company within 30 days of receipt.

  • The Company will repair, replace, or refund defective items at its sole discretion.

8. Intellectual Property

  • All content on the website – including text, images, logos, graphics, and software – is the property of PepiRoo and protected under UK and international copyright laws.

  • Any unauthorised use of the website’s content is strictly prohibited.

9. Privacy Policy

  • The Company values your privacy.

  • Please refer to our Privacy Policy for information on how your personal data is collected, stored, and used.

10. Limitation of Liability

  • The Company’s liability in relation to any Goods supplied is limited to the purchase price of those Goods.

  • The Company is not liable for any indirect, consequential, or special damages resulting from the use of its products or services.

11. Governing Law

  • These terms and conditions are governed by the laws of England and Wales.

  • Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms and Conditions

  • The Company reserves the right to modify these terms and conditions at any time.

  • Customers should review this page regularly to stay informed of any updates.

13. Contact Information

For any questions or concerns, please contact us at:

PepiRoo
Email: hello@pepiroo.com
Website: www.pepiroo.com